Urgent
Emergency Electrical Response
Some electrical symptoms can wait for a scheduled visit. Others cannot. Here is how to tell the difference — and what to do while you wait.
Call immediately if you notice
What to do while help is on the way
Stop using the affected circuit or device and unplug what you safely can from a dry, reachable location. If a breaker has tripped, leave it off. Keep children and pets away from the area, and do not attempt to open a panel, cut power at a damaged device, or handle anything that is smoking or wet.
If there is active fire, smoke you cannot account for, or someone has been shocked, call 911 first. Emergency services take priority over any service call.
After an area-wide outage or a storm, do not assume damaged service equipment is the utility's responsibility or yours — that boundary is not obvious from the outside. Call us at 305-360-0342 and describe what you see, and we will tell you who should respond.
Safety first
We will never talk a homeowner through opening energized equipment. If a situation is unsafe, the right instruction is to stay clear and let a professional handle it.
Ready when you are
Start with the Dr. Handy Assistant — it collects your details, checks live availability, and only confirms once the appointment is actually booked.